New statistics released from HMRC show a shocking decline in dealing with the phone calls they receive.
In March 2014 there were 379,502 calls that went unanswered. In March 2015 the figure had shot up to 1,789,542.
Although HMRC have announced an additional 3,000 call centre staff we’d worry about whether the new staff have the necessary knowledge and experience to deal with anything out of the ordinary.
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